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Shipping/Delivery FAQS
At CB2 our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping charges and delivery methods may be upgraded in checkout if consolidating items in your order will provide better shipping rates and times. The exact shipping amount for your entire order will be calculated and displayed at checkout.
- charges shown below are based on the total value of merchandise shipped to each address.
- additional shipping charges may apply to some items due to large size or bulkiness.
shipping destinations within the contiguous U.S.
| merchandise Total | 3-5 business days | Premium | Express |
|---|---|---|---|
| Up to $15.00 | $6.00 | $18.95 | $30.95 |
| $15.01 - $25.00 | $7.00 | $19.95 | $31.95 |
| $25.01 - $45.00 | $9.00 | $21.95 | $33.95 |
| $45.01 – $65.00 | $12.00 | $24.95 | $36.95 |
| $65.01 – $95.00 | $15.00 | $27.95 | $39.95 |
| $95.01 – $125.00 | $18.00 | $30.95 | $42.95 |
| $125.01 – $200.00 | $24.00 | $36.95 | $48.95 |
| $200.01 – $250.00 | $28.00 | $40.95 | $52.95 |
| $250.01 and Above | 10% of merchandise total | 10% of merchandise total + $12.95 |
10% of merchandise total + $24.95 |
shipping destinations in Alaska, Hawaii and U.S. Territories
| merchandise Total | 7-15 business days | 3-5 business days |
|---|---|---|
| up to $15.00 | $16.00 | $28.95 |
| $15.01 - $25.00 | $17.00 | $29.95 |
| $25.01 - $45.00 | $19.00 | $31.95 |
| $45.01 – $65.00 | $22.00 | $34.95 |
| $65.01 – $95.00 | $25.00 | $37.95 |
| $95.01 – $125.00 | $28.00 | $40.95 |
| $125.01 – $200.00 | $34.00 | $46.95 |
| $200.01 – $250.00 | $38.00 | $50.95 |
| $250.01 and Above | 10% of merchandise total + $10.00 |
10% of merchandise total + $22.95 |
delivery times shown below are for in stock merchandise only.
| shipping Method | standard Address | PO Box Address* | FPO/APO Address |
|---|---|---|---|
| standard delivery | 3-5 business days (Mon - Fri) | 4-9 days (Mon-Sat) | 3-5 business days to U.S. containment delivery point |
| Premium or Priority Mail | orders placed by noon CT will be delivered in 2 business days. | 2-3 days (Mon-Sat) | Not available |
| Express | orders placed by noon CT will be delivered by the end of the following business day. | Not available | Not available |
*standard delivery time for PO Boxes outside of the contiguous U.S. is 9-15 business days.
back to topdelivery to Alaska, Hawaii and U.S. Territories
for Standard Delivery, allow 7-15 business days. For Rush Delivery, allow 3-5 business days. Shipping for larger items is quoted upon request; please call 800.606.6252 to place your order or fill our AK, HI OR U.S. Territories Order Request form.
international delivery
Shipping outside the US and Canada? Complete the International Order Quote form for eligible furniture items totaling $5,000 or more.
Shipping to Canada? Shop our Canadian website.
As a temporary measure in response to continued flight limitations resulting from the COVID-19 pandemic, the standard delivery shipping option will not be available at checkout for international customers in most countries after April 1st. Express shipping will be the only option available for most countries at this time. The exceptions are as follows for customers in: China, Hong Kong, Macau, Taiwan and South Korea will continue to have both standard and express options. The European Union will continue to have both postal (where available) and express options. India, Colombia, Libya, Mauritius, Seychelles, Somalia, South Africa, and Mayotte will no longer be able to place orders due to country import restrictions at this time.
back to top- shipping charge for basic freight delivery fee is $299
- additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call (800)606-6462 for details about your location.
- shipping time is approximately 16-21 business days, Mon–Fri, daytime hours.
- additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call (800)606-6462 for details about your location.
- deliveries are made to the door.
- an adult (18 years or older) must be present to accept delivery
- items shipped via Basic Freight Delivery are boxed and arrive at your door
- our carrier will call 1–2 days before your delivery date to schedule an estimated time of delivery.
- orders that are paid in full must be delivered or picked up within 60 days.
| furniture orders under $999 | fee |
|---|---|
| Up to 100 miles of a shipping point | $149 |
| Over 100 miles of a shipping point | $399 |
| unlimited furniture items | fee |
|---|---|
| up to 100 miles of a shipping point | $279 |
| Over 100 miles of a shipping point | $399 |
map of shipping points
- Atlanta, Georgia
- Auston, Texas
- Baltimore, Maryland
- Boca Raton, Florida
- Boston, Massachusetts
- Charlotte, North carolina
- Chicago, Illinois
- Cincinnati, Ohio
- Cleveland, Ohio
- Columbus, Ohio
- Dallas, Texas
- Detroit, Michigan
- Denver, Colorado
- Hartford, Connecticut
- Houston, Texas
- Kansas City, Missouri
- Indianapolis, Indiana
- Los Angeles, California
- Milwaukee, Wisconsin
- Minneapolis, Minnesota
- New York City, New York
- Philadelphia, Pennsylvania
- Pittsburgh, Pennsylvania
- Phoenix, Arizona
- Raleigh Durham, North Carolina
- Richmond, Virginia
- Sacramento, California
- Saint Louis, Missouri
- Salt Lake City, Utah
- San Diego, California
- San Francisco, California
- Seattle, Washington
- Tampa, Florida
- Tucson, Arizona
- Washington, D.C.
- in-stock merchandise is usually delivered within 7-14 business days, though some areas may take longer
- For a flat fee per trip, we will deliver every piece of in-stock furniture in your order regardless of the number of items.
- If your order contains both in-stock and back-ordered merchandise, we will deliver all items in one delivery.
- Multiple deliveries can be accommodated by request for an additional delivery fee.
- service via dedicated delivery partners for customer addresses within our local delivery areas (locations near our stores or warehouses).
- additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call (800) 606-6045 for details about your location.
- includes two-man service, placement in a room of your choice and removal of packaging.
- 1-2 days before delivery, you will receive a call with a 2-4 hour delivery time frame. Time frames are routed geographically and cannot be changed
- deliveries must be changed or cancelled 3 days before your scheduled delivery date to avoid a $35 rescheduling fee.
- Driver will not move existing furniture so please clear the area prior to delivery.
- person accepting delivery must be at least 18 years of age.
- orders that are paid in full must be delivered or picked up within 60 days.
- long distance in-home delivery charge is a flat rate (per trip) of $399 for unlimited furniture delivered to ZIP codes within the contiguous U.S. that are more than 100 miles from our 36 shipping points.
- deliveries to Alaska, Hawaii and U.S. Territories are shipped at international rates; please call 800.606.6252 for a quote, or use our Order Form.
map of shipping points
- Atlanta, Georgia
- Auston, Texas
- Baltimore, Maryland
- Boca Raton, Florida
- Boston, Massachusetts
- Charlotte, North carolina
- Chicago, Illinois
- Cincinnati, Ohio
- Cleveland, Ohio
- Columbus, Ohio
- Dallas, Texas
- Detroit, Michigan
- Denver, Colorado
- Hartford, Connecticut
- Houston, Texas
- Kansas City, Missouri
- Indianapolis, Indiana
- Los Angeles, California
- Milwaukee, Wisconsin
- Minneapolis, Minnesota
- New York City, New York
- Philadelphia, Pennsylvania
- Pittsburgh, Pennsylvania
- Phoenix, Arizona
- Raleigh Durham, North Carolina
- Richmond, Virginia
- Sacramento, California
- Saint Louis, Missouri
- Salt Lake City, Utah
- San Diego, California
- San Francisco, California
- Seattle, Washington
- Tampa, Florida
- Tucson, Arizona
- Washington, D.C.
- shipping time is approximately 2–4 weeks, though remote areas may take longer.
- we partner with a professional shipping company for deliveries to customers outside our local delivery areas.
- our delivery partner will call 1-2 days before delivery with an estimated time of delivery.
- includes two-man service, placement in a room of your choice.
- additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call (800) 606-6252 for details about your location.
- orders that are paid in full must be delivered or picked up within 60 days.
| delivery speed | fee |
|---|---|
| 3–5 business days | free |
| 2 business days | $6 |
| next business day | $12 |
- gift cards may be shipped only to U.S. addresses via U.S. Postal Service
- CB2 gift cards may be redeemed online at crateandbarrel.com, or cb2.com. They may also be used at our Crate and Barrel stores, CB2 stores, or by phone for catalog orders.
- please note: We do not personalize Gift Cards with a recipient name. Each gift card is issued in the denomination indicated by the purchaser. You can enter a gift message free of charge during checkout.
manage special delivery instructions by adding them directly to your FedEx Delivery Manager or UPS My Choice account.
to find out who your carrier is, log into your CB2 account and find the orders tab under your account settings. from there, click view order details then track package.
if you checked out as a guest and do not have a CB2 account, click view order details on your confirmation email.
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