Trade Program FAQs

The CB2 Trade Program is a membership program for business owners and design professionals. It includes the following benefits:

• EXCLUSIVE DISCOUNT: Enjoy 20% off all full-price merchandise across our three brands—no minimum purchase required. Access opportunities for a larger discount based on volume.
• INSIDER ACCESS: Receive invitations to design industry events, panels and more.
• CONCIERGE SERVICE: Our dedicated team works with you from start to finish, including installation.

Members also have access to program perks such as white-glove delivery, custom-ordered materials and more.

Any business owner with a valid business license or accredited design professionals including interior decorators, architects, landscape designers, members of professional staging organizations, and set decorators are eligible for a business account regardless of whether they work on the residential or commercial side.

To apply for our trade program, follow these steps:

1. Fill out our online trade program application.
2. Enter your name, company information and email address.
3. Upload a link to your company website, social media account or a copy of your business card.
4. Provide a copy of your Business License/Resale Certificate or the name of the professional design association you belong to and your membership number.
5. Submit your completed application and our team will review for approval. You will receive an email notification with your approval status within 2–3 business days.

Once your application and documents have been submitted, we will accept or decline and finalize the application within 72 hours.

• Non-tax exempt organizations are issued their CB2 Trade Program number immediately and are eligible to shop with the discount.
• Tax-exempt organization applications must be manually processed and approved. Once approved, the member will receive an email with their 19-digit member number.
• New members do not receive a physical card. Present or enter your digital member number when you shop.

Upon approval, you will receive an email notification that contains your membership number. From there, you must activate your CB2 Trade Program account online. To activate an account online, members must add their member number to an existing CB2 account or create an account if they do not already have one. Once activated, your trade discount will automatically be applied to eligible items in your cart at checkout as long as you are logged in.

Please note that your trade discount is applicable at Crate & Barrel too–however, separate accounts must be created at each brand (crateandbarrel.com, cb2.com) but your membership number will be the same for both. Members making purchases from two or more of our brands must make separate purchases as the brands do not share a universal shopping cart.

Yes, you can use your CB2 Trade Program discount at all three of our brands: Crate & Barrel, Crate & Kids and CB2. Please note that separate business accounts must be created at each brand (crateandbarrel.com, cb2.com) but the membership number used to activate each account will be the same. Members making purchases from two or more of our brands must make separate purchases as the brands do not share a universal shopping cart.

If you can't find the email that states your membership number, please contact trade.concierge@cb2.com or call 800-606-6498 and a CB2 Trade Program team member will be happy to assist.

Member pricing is not displayed on the website. You will see your CB2 Trade Program discount reflected in your cart on eligible items when logged into your business account.

Go to: Canada CB2 Trade Program.

For existing orders, please contact trade.concierge@cb2.com. For new opportunities, reach out to business_sales@cb2.com.

Please contact trade.concierge@cb2.com or call 800-606-6498 for assistance.

Please contact trade.concierge@cb2.com or call 800-606-6498 for assistance.

Yes. Please contact trade.concierge@cb2.com or call 800-606-6498 for assistance.

Commercial and/or large-scale projects in need of a single contact from quotation to delivery can reach out to business_sales@cb2.com.

To split an order into multiple deliveries, contact trade.concierge@cb2.com.

See the “My Orders” section of your profile. You can also reach out to a CB2 Trade Program team member at trade.concierge@cb2.com or call 800-606-6498 for more information.

Our return policy for the Trade Program is the same as it is for regular customers.

To receive tax-exempt status, include your tax-exempt certificate along with your other credentials when applying for the CB2 Trade Program. If you are already registered for the CB2 Trade Program and would like to add tax exemption status to your account, please reach out to trade.concierge@cb2.com for help with this change.

• SMS: 312-766-7448
• Phone: 800-606-6498
• Email: trade.concierge@cb2.com

At this time, we offer only fabric swatch samples. To request free fabric samples, please email or call the CB2 Trade Program Concierge who can send the swatches to you. Email trade.concierge@cb2.com or call 800-606-6498.

Yes, Crate & Barrel is part of the CBH Trade Program. Find out more here.

Trade Program members not only receive best-in-class service across three design-driven brands and an exclusive 20% discount—they also get a first look at our seasonal launches. Check out our recent lookbook for inspiration. Our design team works in step with you from start to finish, in-store and online. Find a store location near you.

Select pieces throughout our furniture collections are contract grade (also known as commercial grade furniture), meaning they meet BIFMA standards for safety and durability. Products that are BIFMA Compliant® meet the following requirements:

• Each item undergoes rigorous testing to ensure durability.
• Tested for safe use in a commercial setting.
• Ability to withstand high usage over a long period of time.

Browse our contract-grade furniture here.

Yes. Please check out our Responsible Design page to learn more about CB2’s sustainability pledge and our available product assortment.