We’re so happy to see you again.
How we’re doing things during COVID-19.
Our stores are open with limited hours, easy contactless curbside pickup and CDC-recommended safety measures in place. We’re doing in-home deliveries with face coverings, gloves, booties and social distancing, and our warehouses are offering order pickup, too.
Below are some frequently asked questions about our store, website and delivery operations during this time.
Thank you so much for your loyalty and flexibility.
– Janet Hayes
Chief Executive Officer
Shopping with CB2 during covid-19:
Frequently Asked Questions
Our stores are open with modified hours and safety practices in place to protect our customers and associates. Face coverings are required for customers and associates. Please check your local store page for details.
Yes, face coverings are required for all customers at all CB2 locations in accordance with local mandates and CDC-recommended safety guidelines. Social distancing practices are also in place for your safety and the safety of others. If you prefer not to wear a mask, we invite you to shop our website rather than our stores.
Yes, please do! Our team is working hard 24/7 to safely fill your online orders.
Contact-free curbside pickup is available at all store locations. Please choose “store pickup” at checkout.
Parcel orders are currently expected to arrive in 3-5 days. We’re following CDC-recommended safety precautions like social distancing and careful sanitization to protect associates at our warehouse and distribution facilities. These measures are resulting in slightly delayed processing and shipping times for some orders, and we sincerely thank you for your patience. You can check your order status anytime here.
While we do not anticipate any further delays, we cannot guarantee that will be the case. Should your item be delayed further, you will be contacted regarding the delay via email.
Your furniture order may be delayed due to production or shipping issues. We are working hard to contact each customer to let them know if there has been a significant delay to their orders. Please click here for the most up-to-date status of your order.
If your undelivered item is displaying a status of “Backordered,” you should receive an additional email with your updated backorder date.
Our policy has been temporarily extended. From the date your local store reopens, you’ll have 30 days to complete in-store returns and exchanges with proof of purchase. For Gift Registry items, the extended return window is 60 days after your local store reopens.
It depends on where you live. In parts of the country where we are able to do in-home furniture deliveries, our delivery associates are equipped with masks, gloves and booties to make sure the delivery process is clean and safe for everyone involved. When you schedule your delivery, please note if you require that these items be worn in your home.
In other regions, delivery is limited to over-the-threshold and to-the-threshold delivery. This means that our delivery driver can take your item either to the door or only as far as directly inside your door.
If you live in an area that is affected by this policy, our delivery team will contact you with a timeframe and to let you know which type of delivery to expect
We are working with all associates to share company, local and federal updates and resources as pandemic protocol evolves. To help protect associates returning to our offices and stores, we have enhanced cleaning measures and social distancing protocols in place.
In our warehouses and distribution centers, we are adhering to CDC safety protocol to keep our associates safe and to keep our facilities clean and sanitized.
Rewards are connected to your CB2 Credit Card and can only be used in combination with it. Please make sure you are entering your current card for verification and payment. If you are still having issues, please contact customer service.
On your laptop or desktop computer, go to our website and look for the “Chat” button in the bottom right corner of the page. Click to ask a question.
When you know the new date for your event, just update it in your Registrant profile. On our app, sign in to your Registry and then, from the Account menu, select Registry Settings. From there you can edit your My Event details and save any changes.
On our website, sign in to your registry and select Edit Registry Profile from the Manage My Registry dropdown menu. Select your new date and save any changes.
You’ll always find great deals and promotions on our website. Free Shipping days occur intermittently (sign up for emails to be notified) and many items on our site always ship free (look for Ships Free on the product page or check here for a complete list). Check the Sale category in the top menu bar for current offers.
Orders may be cancelled per our usual procedures. Items such as custom furniture and rugs cannot be canceled once in production. Please contact us for more information.
We’re listening. Click here to let us know.